Business development and operations advisory for physician-owned practices.
OliveStone helps physicians create business plans, launch, grow and strengthen their practices, from patient flow and scheduling to teams, workflows and expansion.
From the desk of Jessieven Torres
Dear Physicians,
Before you trust anyone with your practice, I think you should know why I do this work.
For almost ten years I led healthcare operations in New York City. Urgent care, outpatient clinics, hospital admissions. I launched new sites, I built the schedules, I hired and developed the teams, and I sat with leaders when things were hard. And over and over, I saw the same thing. When a practice runs well, patients get better care, the team is happier, and the practice grows. When it does not, everyone feels it, and the patients feel it first.
That is why I started OliveStone. I want to help physicians like you build the practice you meant to build, one that takes care of patients the way you always promised you would.
When you work with me, I am in it with you. I learn your practice from the inside. I listen to your team, because they know exactly where the day gets stuck. I tell you the truth about what I find, and I stay beside you until the plan is moving.
I care about your patients. I care about your team. And I care about you, the physician who started all of this with a promise to take good care of people.
So let’s start with a conversation. Book a free 20-minute call with me, tell me about your practice, and we will find the right first step together.
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With care,
Founder, OliveStone & Co.
Everything we offer
- Operational efficiency
- Schedule utilization and access
- No-show and cancellation rate
- Staffing and retention
- Leadership and team performance
- Revenue and financial performance
- Launch your practice
- Grow your practice
- Run your practice
Inside your practice
What I see when I walk into your practice.
Four places practices quietly lose patients and money every day. If you catch yourself nodding, you are not alone, and it is fixable.
Check-in
Where it slows down
The phone rings out while a patient waits at the desk. That caller just booked with the practice down the street.
What we build
A front desk workflow with clear roles, call coverage and a check-in process built for your practice, so every caller becomes a booked patient.
Rooming
Where it slows down
Rooms sit empty while patients sit in the lobby. Every idle minute is a visit you will never bill.
What we build
A rooming workflow matched to your schedule and your providers, so rooms turn over fast and every slot on the calendar gets filled.
With you
Where it slows down
Behind by 10 a.m. Patients walking out by noon. Still charting at 9 p.m.
What we build
A workflow built to streamline your day, designed around how your practice actually runs, so visits stay on time and so do you.
Checkout
Where it slows down
Patients leave with “we’ll call you” instead of a booked follow-up. Most never come back.
What we build
A checkout process that books every follow-up, collects what is due and closes the loop before the patient walks out the door.
Pillar III · Run
Workflow optimization in 90 days.
Together we build a plan that works for your practice, your team and your patients.
Month 1
Discovery
One-on-one conversations with your team, shadowing every stop of the visit, staff surveys, and a review of your documents and workflows.
Month 2
Findings
A report with every issue sorted into a quick win, a bigger fix, or something to leave alone.
Month 3
Action
A 30-day action plan with owners and dates, walked through with you before your team carries it forward.
For all 90 days, you are not doing this alone: scheduled calls with your site leaders, a monthly meeting with you, and one-on-one support on leadership and building your team.
What we improve
in your practice
Six things I look at in every practice. Turn the pages like a chart, or pick one below.
01 · Operations
Operational efficiency
“Everyone is busy, and the work still gets stuck.”
Clear steps for every role, so the work moves and nothing waits on one person.
02 · Access
Schedule utilization and access
“My patients wait too long, and I am still behind by noon.”
A schedule and patient flow built to see more patients, with shorter waits and rooms ready when you are.
03 · No-shows
No-show and cancellation rate
“Patients book, then never show up or come back for the follow-up.”
Reminders, confirmations and follow-ups booked before patients leave, so every slot gets filled.
04 · Your team
Staffing and retention
“My team is tired, and good people keep leaving.”
A team that knows what to do and has room to breathe, so good people stay.
05 · Leadership
Leadership and team performance
“I need leaders I can count on while I am with patients.”
One-on-one support for you and your site leaders while the changes take hold.
06 · Revenue
Revenue and financial performance
“We are busy, but the revenue does not show it.”
Find where revenue leaks, from collections to denials, and grow it on a steady base.
Why me
I have launched sites, built teams and grown practices in New York City. For almost ten years I led operations in urgent care, outpatient clinics and hospital admissions.
So when I walk into your practice, I already know what a hard Monday looks like. I know why the phones back up, why rooms sit empty and why good people leave. And I know how to fix it, with your team, one workflow at a time.
Growth, team development and opening new practices. What I do best is build the workflows, the leadership and the team that let your practice grow without wearing out the people inside it.
Quality vs. quantity.
More visits mean very little if your patients do not come back. I would rather help you see the right patients, care for them well, and keep them.
Other ways I work with physicians
You want to open your practice and you do not know where to start.
You are steady, but growth has flattened.
Your next appointment.
Free · 20 minutes
A first call
Where your practice is today and what you are building. If we are a fit, I will tell you where I would start.
One hour
A strategy session
One focused hour on your biggest challenge, a follow-up email with materials, and a follow-up call 30 days later.